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Previous Year Nios Question Paper with Answer Hotel Front Office Operations (360) Class Secondary Exam Session March/April 2024

If you are here, Hotel Front Office Operations 360 Nios Exam Solved Question Paper April 2024 Class 12 . you have to grab it now for best exam practice & know the examination pattern for upcoming exam. Check Sample –

Hotel Front Office Operations

(360)

Time: 1½ Hours]                                                                                                                                      [Maximum Marks: 40

 

Note:    (i) All questions are compulsory.

(ii) Marks are given against each question.

(iii) Question Nos. 1 to 5 are Multiple-choice Questions. Choose the correct alternative from (A), (B), (C) and (D) and write it in the Answer-Book.

(1) Answers of all questions are to be given in the Answer-Book given to you. (2) 15 minutes time has been allotted to read this question paper. The question paper will be distributed at 2:15 p.m. From 2:15 p.m. to 2:30 p.m., the students will read the question paper only and will not write any answer on the Answer-Book during this period.

 Choose the correct option from the options given below:

1. Rack rate is the rate at which the management let out the rooms to

(A) special guest

(B) all individuals

(C) a group of 15 or more guests booking together

(D) companies assuring a guarantee of definite volume of business                                                                  1

Ans. (B) all individuals

2. The role of front office is to

(A) record the supplies to the guests

(B) keep accounts of stocks

(C) reserve rooms and give information

(D) ensure good housekeeping facilities                                                                                                                      1

Ans. (C) reserve rooms and give information

3. If a request from the guest is beyond your authority, then you must

(A) transfer the call to the person concerned

(B) tell them that you cannot help them

(C) give the name of the person to contact

(D) ask the guest to go to the concerned person                                                                                                      1

Ans. (A) transfer the call to the person concerned

4. To handle ‘Walk in Guests’, you must

(A) offer the available/non-booked rooms to them

(B) keep the guests waiting and tell them you will let them know soon

(C) inform the manager to take care of them

(D) tell them that rooms need to be booked in advance only                                                                               1

Ans. (A) offer the available/non-booked rooms to them

5. When you take a message on the phone

(A) ask the guest to come and personally write the message

(B) write the message and file it

(C) listen carefully, write it and read it back to the guest

(D) pretend to listen                                                                                                                                                            1

Ans. (C) listen carefully, write it and read it back to the guest

Fill in the blanks:

6. In _____, the India Tourism Development Corporation was formed. 1
7. The front office in big hotels has _____ separate sections. 1
8. Hotel reservations can be made on Telephone, Fax, Telex or _____. 1
9. The reception is usually located in the front, so that it easily noticed and _____. 1
10. Write the message in exactly the same _____ words spoken by the caller. 1

Ans.

6. In 1966, the India Tourism Development Corporation was formed.
7. The front office in big hotels has four separate sections.
8. Hotel reservations can be made on Telephone, Fax, Telex or Email.
9. The reception is usually located in the front, so that it is easily noticed and approached.
10. 10. Write the message in exactly the same words spoken by the caller.

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