NIOS Class 12 Question Paper Business Study 319 with Solution Exam 2024
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BUSINESS STUDIES
(319)
Time: 3 Hours] [ Maximum Marks: 100
Note:
Question Numbers 1 to 20 are MCQs of 1 mark each. Internal choices have been given wherever necessary:
(i) This question paper consists of 51 questions in all.
(ii) All questions are compulsory.
(iii) Marks are given against each question.
(iv) Section–A consists of Question Nos. 1 to 20—Multiple Choice-type Questions (MCQs) carrying 1 mark each. Select and write the most appropriate option out of the four options given in each of these questions. An internal choice has been provided in some of these questions. You have to attempt only one of the given choices in such questions.
(v) Section–B consists of Question Nos. 21 to 35—Objective-type Questions carrying 2 marks each (with 2 sub-parts of 1 mark each). Attempt these questions as per the instructions given for each of the questions.
(vi) Section–C consists of
(a) Question Nos. 36 to 41—Very Short Answer-type Questions carrying 2 marks each to be answered in the range of 30 to 50 words.
(b) Question Nos. 42 to 47—Short Answer-type Questions carrying 3 marks each to be answered in the range of 50 to 80 words.
(c) Question Nos. 48 to 51—Long Answer-type Questions carrying 5 marks each to be answered in the range of 80 to 120 words.
(1) Answers of all questions are to be given in the Answer-Book given to you.(2) 15 minutes time has been allotted to read this question paper. The question paper will be distributed at 2:15 p.m. From 2:15 p.m. to 2:30 p.m., the students will read the question paper only and will not write any answer on the Answer-Book during this period. |
SECTION—A
- “The growing awareness about health care has led to an increase in the demand for health care products and services in the country.” Identify the feature of business environment being described in the above case. 1
(A) Dynamic (B) Uncertainty
(C) Complex (D) Interrelatedness
Ans. (D) Interrelatedness
-
The full form of WTO is
(A) World Traders Organization (B) World Trade Organization
(C) World Travelers Organization (D) World Tour Organization 1
Ans. (B) World Trade Organization
-
_____ refers to the process of instructing, guiding, counselling, motivating and leading people in the organization to achieve their objectives. 1
(A) Planning (B) Organizing
(C) Staffing (D) Directing
Ans. (D) Directing
Or
_____ is concerned with getting, utilizing and maintaining a satisfactory and satisfied workforce.
(A) Planning (B) Organizing
(C) Staffing (D) Directing
Ans. (C) Staffing
-
Which of the following documents is not used in external trade? 1
(A) Indent (B) Letter of credit
(C) Purchase order (D) Bill of lading
Ans. (C) Purchase order
Or
The letter issued by the importer’s bank in favour of the exporter which enable the exporter to get immediate payment is called
(A) letter of hypothecation (B) letter of credit
(C) letter of advice (D) demand draft
Ans. (B) Letter of credit
-
A company can raise capital through the primary market in which of the following forms? 1
(A) Equity shares (B) Preference shares
(C) Debentures (D) All of the above
Ans. (D) All of the above
Or
The capital structure of an organization refers to the choice of which of the following?
(A) Dividend and wealth (B) Debt and equity
(C) Fixed assets and current assets (D) Fixed capital and working capital
Ans. (B) Debt and equity
-
Maximum number of members in a private company is
(A) 50 (B) 100
(C) 150 (D) 200 1
Ans. (D) 200
-
“Sanjay has decided to earn a profit of 30% in the current financial year.” Identify the type of plan being described in the above lines. 1
(A) Method (B) Objective
(C) Strategy (D) Programme
Ans. (B) Objective
Or
Which of the following statements is not related to the importance of planning?
(A) It reduces risk and uncertainty. (B) It leads to efficiency in operations.
(C) It delays in actions. (D) It facilitates decision making.
Ans. (C) It delays in actions.
-
The World Youth Skill Day is celebrated on
(A) 15th July (B) 15th March
(C) 15th October (D) 15th December 1
Ans. (A) 15th July
- Identify the correct sequence of steps in the process of formation of a company.
- Promotion stage
- Capital subscription stage
III. Commencement of business stage
- Incorporation stage
(A) I, II, III, IV (B) I, IV, III, II
(C) IV, I, II, III (D) IV, II, I, III 1
Ans. (B) I, IV, III, II
Or
Which of the following plans is expressed in financial terms?
(A) Strategy (B) Rule
(C) Policy (D) Budget
Ans. (D) Budget
-
Equity shareholders are called
(A) owners of the company (B) partners of the company
(C) executives of the company (D) creditors of the company 1
Ans. (A) Owners of the company
-
There are two statements marked as Assertion (A) and Reason (R). Read the statements and choose the appropriate option from the options given below: 1
Assertion (A) : B2C enables a business firm to be in touch with its customers round the clock.
Reason (R) : As in B2C, there are business firms at one end and its customers on the other end.
Ans. (B) Both (A) and (R) are correct but (R) is not the correct explanation of (A).
(A) (A) is correct but (R) is wrong
(B) Both (A) and (R) are correct but (R) is not the correct explanation of (A)
(C) Both (A) and (R) are correct but (R) is the correct explanation of (A)
(D) Both (A) and (R) are incorrect
Ans. (C) Shortened transaction time
Or
Which of the following is not a limitation of E-commerce?
(A) Lack of adequate Internet (B) Delivery and payment infrastructure related issues
(C) Shortened transaction time (D) Absence of cyber laws
Ans. © Shortened transaction time
-
Short-term and temporary incentives to purchase or induce trials of new goods refers to
(A) advertising (B) publicity
(C) sales promotion (D) direct marketing 1
Ans. (C) Sales promotion
- Contracting out some of its activities to a third party which was earlier performed by the organization is
(A) BPO (B) E-commerce
(C) outsourcing (D) E-banking 1
Ans. (C) Outsourcing
Or
Which among the following is not a characteristic of business risk?
(A) Loss is the reward for risk-bearing.
(B) Business risks are due to uncertainties.
(C) Risk is an essential component of every business.
(D) Degree of risk depends mainly upon the nature and size of business.
Ans. (A) Loss is the reward for risk-bearing.
-
National Small Industries Corporation Ltd. (NSIC) was set up in the year
(A) 1950 (B) 1955
(C) 1951 (D) 1956 1
Ans. (C) 1951
-
Which function of management helps in minimizing errors? 1
(A) Planning (B) Organizing
(C) Directing (D) Controlling
Ans. (D) Controlling
Or
Authority and responsibility relationships among job positions is defined in which of the following functions of management?
(A) Planning (B) Organizing
(C) Staffing (D) Directing
Ans. (B) Organizing
NIOS Class 12 Question Paper Business Study 319 with Solution Exam 2024
- In government company, the share of the Central Government in paid-up capital must be at least
(A) 30% (B) 49%
(C) 51% (D) 75% 1
Ans. (C) 51%
- The ability of a firm to convert an asset to cash is called
(A) liquidity (B) solvency
(C) return (D) marketability 1
Ans. (A) liquidity
Or
X Ltd. earned a profit of < 15 crores. Out of this, the company decided to retain < 10 crores for business expansion and growth, this decision relates to
(A) investment decision (B) financing decision
(C) working capital decision (D) dividend decision
Ans. (D) Dividend decision
-
Which of the following is not a feature of the Departmental Store? 1
(A) 24×7 shopping (B) Wide range of products
(C) Large size (D) Located at a central place
Ans. (A) 24×7 shopping
- The full form of NSE is
(A) National Securities Exchange (B) National Stock Exchange
(C) Nominal Securities Exchange (D) Net Sales Earning 1
Ans. (B) National Stock Exchange
-
The ‘King of the Market’ is
(A) producer (B) consumer
(C) retailer (D) wholesaler 1
Ans. (B) consumer
Or
Paid form of non-personal presentation and promotion of goods and services is called
(A) publicity (B) salesmanship
(C) advertising (D) sales promotion
Ans. (C) Advertising
SECTION—B
Note: Question Numbers 21 to 35 given below. Internal choices have been given wherever necessary:
- Fill in the blanks: 1×2=2
(a) _____ refers to the official powers and position required to carry out the task.
(b) _____ refers to the obligation on the part of the subordinates to whom responsibility and authority are granted.
Ans.
(a) Authority refers to the official powers and position required to carry out the task.
(b) Accountability refers to the obligation on the part of the subordinates to whom responsibility and authority are granted.
Or
Fill in the blanks: 1×2=2
(a) _____ refers to the process of entrustment of a part of work or responsibility and authority to subordinates.
(b) _____ refers to systematic efforts to delegate authority at all levels of management.
Ans. (a) Delegation refers to the process of entrustment of a part of work or responsibility and authority to subordinates.
(b) Decentralization refers to systematic efforts to delegate authority at all levels of management.
-
Match the type of preference shares given in Column—I with their respective meaning given in Column—II : 2
Column—I Column—II
(a) Convertible preference shares (i) Have a right to share the profit after making payment of dividend at a predecided rate to equity shares.
(b) Non-cumulative preference shares (ii) Shares which can be converted into equity shares after a specified period of time.
(c) Participating preference shares (iii) When the amount of preference shares is refundable only at the time of liquidation.
(d) Irredeemable preference shares (iv) The preference shares on which the dividend is not accumulated if it is not paid.
(A) (a) (b) (c) (d)
(i) (ii) (iii) (iv)
(B) (a) (b) (c) (d)
(ii) (iv) (i) (iii)
(C) (a) (b) (c) (d)
(iii) (i) (iv) (ii)
(D) (a) (b) (c) (d)
(iv) (iii) (ii) (i)
Ans. (B)
(a) Convertible preference shares → (ii) Shares which can be converted into equity shares after a specified period of time.
(b) Non-cumulative preference shares → (iv) The preference shares on which the dividend is not accumulated if it is not paid.
(c) Participating preference shares → (i) Have a right to share the profit after making payment of dividend at a predecided rate to equity shares.
(d) Irredeemable preference shares → (iii) When the amount of preference shares is refundable only at the time of liquidation.
-
Fill in the blanks: 1×2=2
(a) The money market instrument which is payable on demand and its maturity period varies between one day to a fortnight is _____.
(b) A short-term instrument issued by commercial banks and special financial institutions which are freely transferable from one party to another is _____.
Ans. (a) The money market instrument which is payable on demand and its maturity period varies between one day to a fortnight is Call Money.
(b) A short-term instrument issued by commercial banks and special financial institutions which are freely transferable from one party to another is Certificate of Deposit.
Or
Write True or False of the following statements: 1×2=2
(a) Capital market may be defined as a market dealing in short-term and medium-term funds.
(b) Financial market may be defined as a transaction mechanism between investors and the borrowers through which transfer of funds is facilitated.
Ans. (a) False – Capital market deals in long-term funds, not short-term and medium-term funds.
(b) True – Financial market facilitates transactions between investors and borrowers for fund transfer.
-
Give one word for the following statements: 1×2=2
(a) It involves estimating the manpower requirement of an organization.
(b) The process of systematically collecting information relating to all aspects of a job.
Ans. (a) Human Resource Planning – It involves estimating the manpower requirement of an organization.
(b) Job Analysis – The process of systematically collecting information relating to all aspects of a job.
Or
Give one word for the following statements: 1×2=2
(a) The process of finding and attracting suitable applicants for employment.
(b) The process of choosing the most suitable person from amongst the list of interested candidates.
Ans. (a) Recruitment – The process of finding and attracting suitable applicants for employment.
(b) Selection – The process of choosing the most suitable person from amongst the list of interested candidates.
-
Fill in the blanks: 1×2=2
(a) _____ refers to buying goods from the manufacturers or wholesalers and selling the same to the final consumers.
(b) _____ refers to buying goods in large quantities from producers or manufacturers for sale to other traders.
Ans. (a) Retail trade refers to buying goods from the manufacturers or wholesalers and selling the same to the final consumers.
(b) Wholesale trade refers to buying goods in large quantities from producers or manufacturers for sale to other traders.
-
Give one word for the following: 1×2=2
(a) The campaign launched by the Government of India for connecting rural areas with high-speed Internet connectivity and improve digital literacy
(b) The programme that aims at utilising the existing Indian talent base, creating additional employment opportunities and empowering secondary and tertiary sectors.
Ans. (a) Digital India – The campaign launched by the Government of India for connecting rural areas with high-speed Internet connectivity and improving digital literacy.
(b) Make in India – The programme that aims at utilising the existing Indian talent base, creating additional employment opportunities, and empowering secondary and tertiary sectors.
Or
Give one word for the following: 1×2=2
(a) Simplified policies to attract foreign capital and technology to India
(b) Integrating the economy of a country with the world economy
Ans. (a) Liberalization – Simplified policies to attract foreign capital and technology to India.
(b) Globalization – Integrating the economy of a country with the world economy.
-
From the following, identify the major components of working capital: 1×2=2
(a) Supplies, temporary or short-term investments
(b) Customer deposits and deferred revenue, pay roll taxes withhold from employees
Ans. (a) Current assets – Supplies, temporary or short-term investments.
(b) Current liabilities – Customer deposits and deferred revenue, payroll taxes withheld from employees.
Or
Identify the following types of leverage: 1×2=2
(a) This refers to the amount of debt in the capital structure of the business firm.
(b) It is the ratio of fixed cost to variable cost.
Ans. (a) Financial leverage – This refers to the amount of debt in the capital structure of the business firm.
(b) Operating leverage – It is the ratio of fixed cost to variable cost.
-
From the following, identify import trade, export trade and entrepot trade: 1×2=2
(a) When the firm of a country sells goods to the firm of another country
(b) When the firm of a country import goods for the purpose of exporting the same to the firms of some other countries with or without making any change
Ans. (a) Export trade – When the firm of a country sells goods to the firm of another country.
(b) Entrepot trade – When the firm of a country imports goods for the purpose of exporting the same to the firms of some other countries with or without making any change.
-
Identify manufacturing/service small enterprises from the following statements: 1×2=2
(a) The enterprises having investment in plant and machinery excluding investments in land and building between Rs. 25 lakh and Rs. 5 crores.
(b) The enterprises having investment in plant and machinery excluding investments in land and building between Rs. 10 lakh and Rs. 2 crores.
Ans. (a) Manufacturing small enterprise – Enterprises with investment in plant and machinery (excluding land and building) between Rs. 25 lakh and Rs. 5 crores.
(b) Service small enterprise – Enterprises with investment in plant and machinery (excluding land and building) between Rs. 10 lakh and Rs. 2 crores.
-
Give one word for the following statements: 1×2=2
(a) The component of marketing mix that relates to channels of distribution.
(b) The component of marketing mix which persuades and influences the consumers.
Ans. (a) Place – The component of the marketing mix that relates to channels of distribution.
(b) Promotion – The component of the marketing mix that persuades and influences consumers.
Or
Give one word for the following: 1×2=2
(a) Goods meant for personal consumption by the households
(b) Goods meant for use as inputs in production
Ans. (a) Consumer goods – Goods meant for personal consumption by households.
(b) Producer goods – Goods meant for use as inputs in production.
-
Identify the type of private company being referred to in the following statements: 1×2=2
(a) A company whose turnover as per its last Profit and Loss Account does not exceed rs. 2 crores.
(b) The company having relaxation from preparing cash flow statement, holding annual general meeting, etc.
Ans. (a) Small Company – A company whose turnover as per its last Profit and Loss Account does not exceed Rs. 2 crores.
(b) One Person Company (OPC) – A company having relaxation from preparing a cash flow statement, holding an annual general meeting, etc.
-
Identify the following and write ‘ES’ for equity share and ‘D’ for debenture: 1×2=2
(a) These holders get assured return irrespective of profit.
(b) It is suitable for those who wants to take risk for higher return.
NIOS Class 12 Question Paper Business Study 319 with Solution Exam 2024
Ans. (a) D (Debenture) – These holders get an assured return irrespective of profit.
(b) ES (Equity Share) – It is suitable for those who want to take risks for higher returns.
- Write the full forms of the following: 1×2=2
(a) NSDC
(b) NSDM
Ans. (a) NSDC – National Skill Development Corporation
(b) NSDM – National Skill Development Mission
Or
Write the full forms of the following: 1×2=2
(a) NSDA
(b) SSC
Ans. (a) NSDA – National Skill Development Agency
(b) SSC – Sector Skill Council
-
Correct the following sentences: 1×2=2
(a) Zero-stage distribution channel exists where there is an indirect sale of goods by producer to customers.
(b) In one-stage channel of distribution, there are two middlemen used namely, wholesaler and retailer.
Ans. Corrected sentences:
(a) Zero-stage distribution channel exists where there is a direct sale of goods by the producer to customers.
(b) In a two-stage channel of distribution, there are two middlemen used, namely, wholesaler and retailer.
-
Identify the method of price fixation: 1×2=2
(a) Soham fixes the prices of shirts that he manufactures at 15% higher than the cost.
(b) Rampal, a fruit vendor, increases the price of apples if there is a heavy demand for them.
Ans. Methods of price fixation:
(a) Cost-plus pricing – Soham fixes the prices of shirts that he manufactures at 15% higher than the cost.
(b) Demand-based pricing – Rampal, a fruit vendor, increases the price of apples if there is a heavy demand for them.
SECTION—C
Note : Question Numbers 36 to 51 given below. Internal choices have been given wherever necessary:
- “It is common now to see CD-ROM’s, computerized information kiosks, and Internet/World Wide Web multimedia pages highlighting the virtues of products.” Name the components of the business environment highlighted by this statement.
Also name the two other components of non-economic environment affecting business. 2
Ans. The component of the business environment highlighted in the statement is the technological environment.
Two other components of the non-economic environment affecting business are:
- Social environment – Includes societal values, traditions, and demographic factors.
- Political environment – Includes government policies, stability, and legal regulations.
- Two benefits of training to employees:
- Skill Enhancement – Improves employees’ knowledge and efficiency in performing tasks.
- Career Growth – Increases promotion opportunities and job satisfaction.
-
State any two benefits of training to employees. 2
Ans. Two benefits of training to employees:
Increased Efficiency – Enhances skills, leading to better job performance.
Higher Job Satisfaction – Boosts confidence and motivation, reducing job-related stress.
Or
Name the process through which the new employees are introduced to the organization. Why is it significant? State.
Ans. The process through which new employees are introduced to the organization is called Induction or Orientation.
Significance:
- Familiarization – Helps employees understand company policies, culture, and expectations.
- Better Adjustment – Reduces anxiety and enhances productivity by making employees comfortable in their new roles.
-
Differentiate between ‘advertising and sales promotion’ on the basis of—
(a) objectives;
(b) nature. 2
Ans. Difference between Advertising and Sales Promotion:
-
State any four objectives of World Trade Organization. 2
Ans. Four Objectives of the World Trade Organization (WTO):
- Promote Free Trade – Reduce trade barriers between nations.
- Ensure Fair Competition – Establish rules for global trade fairness.
- Encourage Economic Growth – Help developing countries integrate into the global economy.
- Settle Trade Disputes – Provide a legal framework for resolving conflicts among member countries.
Or
State any four points highlighting the role of World Trade Organization.
Ans. Four Roles of the WTO:
- Administering Trade Agreements – Ensures smooth implementation of global trade rules.
- Acting as a Forum for Negotiation – Facilitates trade negotiations among member countries.
- Resolving Disputes – Provides a structured mechanism for handling trade disputes.
- Assisting Developing Nations – Provides technical assistance and training for economic growth.
-
Give the meaning of durable and non-durable goods. 2
Ans. Meaning of Durable and Non-Durable Goods:
- Durable Goods – These are goods that have a long life and can be used repeatedly over time. Example: Cars, furniture, and electronics.
- Non-Durable Goods – These are goods that are consumed quickly and need to be replaced frequently. Example: Food, beverages, and toiletries.
Or
Give the meaning of tangible and intangible goods.
Ans. Meaning of Tangible and Intangible Goods:
- Tangible Goods – Physical products that can be touched and seen. Example: Clothes, books, and mobile phones.
- Intangible Goods – Non-physical products that provide value but cannot be touched. Example: Services like education, banking, and insurance.
- Name the outsourcing services that require expertise of a higher order knowledge work. Why is this outsourcing done? State. 2
NIOS Class 12 Question Paper Business Study 319 with Solution Exam 2024
Ans. Outsourcing Services Requiring Higher-Order Knowledge Work:
These are called Knowledge Process Outsourcing (KPO) services. Examples include:
- Research & Development (R&D)
- Legal Process Outsourcing (LPO)
- Financial Analysis & Investment Research
- Medical & Healthcare Services
Why is this outsourcing done?
- To access specialized expertise.
- To reduce costs while maintaining quality.
- To focus on core business activities.
- To improve efficiency and innovation.
-
Name the function of management that harmonizes group efforts so as to achieve the goals of the organization. State any two points of significance of this function. 3
Ans. Function of Management that Harmonizes Group Efforts:
The function is Coordination.
Significance of Coordination:
- Ensures Unity of Action – It aligns efforts of different departments towards common goals.
- Improves Efficiency – Reduces conflicts and duplication of work, leading to smooth operations.
- “It is a form of retailing wherein two parties enter into an agreement in which one party authorizes others to sell or produce specified goods and services.”
(a) Identify the form of large-scale retail business.
(b) Identify the two parties involved in the business identified in (a) above.
(c) Give an example of such business. 3
Ans. The form of large-scale retail business described is Franchising.
(b) The two parties involved are:
- Franchisor – The original owner or company that grants the rights.
- Franchisee – The party that buys the rights to sell or produce the goods/services.
(c) Example: McDonald’s, Domino’s, KFC, and Subway operate through franchising.
Or
JG Transport Company is providing the service of sending goods from one part of the country to another. At the time of booking the goods, a receipt is issued by JG Transport Company.
(a) Name the receipt which is issued at the time of booking of goods by the company.
(b) List the information covered in this receipt.
Ans. (a) The receipt issued at the time of booking goods by JG Transport Company is called a Lorry Receipt (LR) or Goods Consignment Note (GC Note).
(b) The information covered in this receipt includes:
- LR/GC Number – A unique identification number for the consignment.
- Name and Address of Consignor (Sender).
- Name and Address of Consignee (Receiver).
- Description of Goods – Quantity, weight, and type of goods.
- Freight Charges – Paid or to be paid on delivery.
- Date and Place of Booking.
- Expected Delivery Date and Destination.
- Transport Company’s Terms and Conditions.
-
Differentiate between ‘fixed capital’ and ‘working capital’ on the basis of—
(a) meaning;
(b) tenure;
(c) benefits. 3
Ans.
Or
Explain the following as determinants of working capital:
(a) Nature of business
(b) The manufacturing cycle
(c) Promotional and formative phase
Ans. Determinants of Working Capital
- Nature of Business
- The type of business affects the working capital needs.
- Trading businesses require less working capital since they do not have production costs, whereas manufacturing businesses require more due to raw material, processing, and inventory storage needs.
- The Manufacturing Cycle
- A longer production cycle means more funds are tied up in raw materials and work-in-progress, increasing the working capital requirement.
- A shorter cycle requires less working capital as goods are quickly converted into sales and cash.
- Promotional and Formative Phase –
NIOS Class 12 Question Paper Business Study 319 with Solution Exam 2024
- New businesses or those expanding operations need higher working capital for research, product promotion, and market penetration.
- During this phase, funds are required for advertising, setting up operations, and sustaining initial expenses before revenue generation.
- Sukesh is working in a textile industry. He is the Human Resource Manager and has to recruit 10 salesmen for the company. After determining the qualification and experience required for various jobs involved, he is in search of suitable candidates. For this purpose, he decided to use various sources from outside the organization. Explain any three such sources. 3
Ans. Three External Sources of Recruitment
- Employment Exchanges
- Government-run employment exchanges help connect job seekers with employers.
- Suitable for recruiting skilled and semi-skilled workers like salesmen.
- Advertisement
- Posting job vacancies in newspapers, online job portals, and social media platforms attracts a large pool of candidates.
- Helps in reaching qualified and experienced candidates quickly.
- Placement Agencies
- Private recruitment agencies maintain a database of job seekers and provide suitable candidates to companies.
- Useful for hiring experienced sales personnel efficiently.
Or
Mukesh, the Human Resource Manager of BP Ltd., an electronics company, has received a number of applications for the post of Production Manager. From amongst the various applications, he has to choose only one. Identify the process which Mukesh would use to choose the most suitable candidate. Explain the first two steps of the process identified.
Ans. Process Identified: Selection
Selection is the process of choosing the most suitable candidate from a pool of applicants for a specific job.
First Two Steps of Selection Process:
- Preliminary Screening
- The HR Manager reviews all applications to filter out unqualified candidates.
- Basic qualifications, experience, and suitability for the job are assessed.
- Selection Tests
- Shortlisted candidates undergo tests to evaluate their skills, aptitude, and personality.
- Common tests include intelligence tests, technical skill assessments, and psychological tests.
-
Suraj has completed diploma in Sales and Marketing from a reputed institute. He now wants to take up a job as a salesman. Guide him by stating any three qualities that he must possess to become a good salesman. 3
Ans. Three Qualities of a Good Salesman
To be a successful salesman, Suraj must possess the following qualities:
- Good Communication Skills – He should be able to explain product features effectively and persuade customers.
- Product Knowledge – A deep understanding of the products helps in addressing customer queries and building trust.
- Confidence and Patience – He must handle rejections positively and maintain enthusiasm while dealing with customers.
-
State any two formalities to be completed by clearing agent in external trade. 3
Ans. Two Formalities Completed by a Clearing Agent in External Trade
- Customs Clearance – The clearing agent files necessary documents, pays customs duties, and ensures goods comply with import/export regulations.
- Bill of Entry Submission – The agent submits the Bill of Entry to customs authorities for inspection and clearance of imported goods.
Or
Give the meaning of the following documents used in external trade:
(a) Indent
(b) Letter of credit
Ans. Meaning of Documents Used in External Trade
(a) Indent – A purchase order sent by an importer to an exporter specifying details like quantity, quality, and price of goods.
(b) Letter of Credit – A financial document issued by a bank guaranteeing payment to the exporter upon fulfilling certain conditions.
-
Differentiate between ‘Private Limited’ and ‘Public Limited’ company on any five bases as per the provisions of the Companies Act, 2013. 5
Ans.
Or
Differentiate between ‘public enterprise’ and ‘private enterprise’ on any five bases.
Ans. Difference between Public and Private Enterprise
-
Explain the steps in the process of controlling. 5
Ans. Steps in the Process of Controlling
- Setting Performance Standards – Establishing clear, measurable, and achievable standards against which actual performance will be compared.
- Measuring Actual Performance – Collecting data and assessing the actual work done using qualitative and quantitative methods.
- Comparing Actual Performance with Standards – Evaluating deviations by comparing actual performance with the predefined standards.
- Analyzing Deviations – Identifying reasons for deviations and determining whether corrective action is needed.
- Taking Corrective Action – Implementing necessary measures to bring performance back in line with standards and prevent future deviations.
-
Suresh is a broker in a stock exchange. His son, Rahul, a student of class XII is now-a-days studying the chapter of ‘stock exchange’ as a part of his business studies syllabus. He asks various questions regarding the
functions of stock exchange from his father. Before explaining the functions of stock exchange, Rahul’s father first describes the meaning of stock exchange as per the Securities Contract (Regulation) Act.
(a) Give the meaning of ‘stock exchange’ as per the Act explained by Rahul’s father.
(b) Explain any two functions of stock exchange. 5
Ans. According to the Securities Contract (Regulation) Act, 1956, a stock exchange is an organized market where securities such as shares, bonds, and debentures are bought and sold under regulated conditions. It ensures transparency, liquidity, and safety in trading.
(b) Two Functions of Stock Exchange
- Providing Liquidity and Marketability – Stock exchanges enable investors to buy and sell securities easily, ensuring that investments can be converted into cash without much difficulty.
- Price Determination – The stock exchange helps in determining the fair price of securities through demand and supply forces, ensuring a transparent price discovery mechanism.
Or
“As part of its efforts to protect investor’s interests, the Securities and Exchange Board of India (SEBI) has initiated many primary market reforms like improved disclosure standards in public issue documents,
introduction of prudential norms and simplification of issue procedures, etc.”
Explain five other primary market reforms initiated by the SEBI except those discussed above.
NIOS Class 12 Question Paper Business Study 319 with Solution Exam 2024
Ans. Five Primary Market Reforms Initiated by SEBI
- Book Building Process – SEBI introduced the book-building method, allowing price discovery through investor demand rather than a fixed-price issue.
- Merchant Banker Regulations – Strict guidelines were imposed on merchant bankers to ensure transparency and accountability in handling public issues.
- Compulsory IPO Grading – SEBI made it mandatory for companies to get their Initial Public Offerings (IPOs) graded by credit rating agencies to help investors assess risk.
- Reduction in Listing Time – The time between the closure of an issue and the listing of shares has been reduced to improve liquidity and efficiency in capital markets.
- Electronic Trading and Dematerialization – SEBI mandated the use of electronic trading platforms and dematerialization of shares to eliminate fraud, reduce paperwork, and enhance investor convenience.
NIOS Class 12 Question Paper Business Study 319 with Solution Exam 2024
- Give the meaning of ‘self-employment’. State any four characteristics of self-employment.
Ans. Self-employment refers to a situation where an individual works for themselves instead of being employed by a company or organization. A self-employed person runs their own business, profession, or trade and earns income through independent work.
Characteristics of Self-Employment
- Independence – The individual has full control over business decisions and operations.
- Risk-Bearing – The person takes financial and operational risks, unlike salaried employees.
- Flexibility – Self-employed individuals can decide their work schedule and business strategies.
- Profit-Oriented – Earnings depend on business performance rather than a fixed salary.
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